Process

Our Philosophy

As an experienced process and quality management professional, our founder believes in simplifying processes, optimising them to increase productivity, save time and reduce both our client and our own company costs.

Each client project is different and will have a unique process associated with it. By sticking to international quality and documentation standards, each client is assured that their project receives individual attention, with final approval by our founder.

Three Simple Stages

Stage 1

Initial Contact

Inquiry or submission

As OES Ltd never employs cold calling tactics, our process begins when we receive an enquiry or material for evaluation

If the prospective client does not provide sufficient information for a quotation, we ask a series of questions so that we can provide an accurate quotation and a suggested process flow,

If the project scope is outside of our area of expertise, we will say so and recommend a third-party solution.

Stage 2

Project Evaluation

Client quotation and process flow

With all pertinent information at hand, OES Ltd sends a formal quotation with a suggested process flow that is designed to integrate with client processes.

At this point, the client decides to proceed or not.

After ten days, if there is no follow-up from the client, we conclude the client is not interested. We do not harass clients to commit to our services.

Stage 3

Sales

Invoicing and project delivery

The client has decided to go ahead with the project and a formal invoice or request for payment  is sent to the client.

Work will not begin until payment is received. Once payment is confirmed, the project is completed according to a defined schedule.

Rush orders are charged at a higher rate as our standard turnaround time from receipt of payment is 72 hours.